As an ex-IBM competitive analyst, one of the things I enjoyed the most was making a
competitive comparison, particularly when it was between any company but my own. The
reason for this is that, even in business, no one likes to hear their baby is ugly.
Meta is bringing Threads to market, which looks like a Twitter clone. Typically, an effort like this would likely fail because you generally can't pull customers from a service by merely offering something similar; you have to disparage the competing product successfully to force behavior change.
But Elon Musk has upset so many users that there is significant potential for him to lose users en masse to a similar service that doesn't have Musk connected to it.
Let's explore the battle to come and why it could be catastrophic for Twitter. We'll close with my Product of the Week: the new m18 gaming laptop from Alienware, an amazingly powerful notebook with an awesome 18-inch screen.
IBM vs. Sun Microsystems Example
When looking at a future competition, starting with something similar that occurred in the past is often helpful. The 1980s battle between Sun Microsystems and IBM, which I watched first- hand, is a good example.
In the 1980s, IBM concluded that customers were so locked-in to IBM that they couldn't move so IBM could do anything it wanted. I once brought this up to the head of marketing for my unit as a huge potential problem because customer surveys indicated our customers were extremely upset. He laughed at me and said, "What we do is like selling air. The customers don't get a choice."
But Sun Microsystems was pushing a solution that didn't even work and still almost put IBM out of business by providing an alternative. Folks were so sick of being mistreated that they jumped at it with the help of Sun salespeople, who leaned in on IBM's bad behavior and forced the change.
The switch was neither quick nor easy, and as I've noted, the replacement technology didn't work yet. Still, IBM, the most powerful technology company in the world until then, almost went under, fired its CEO, and had to endure massive layoffs.
Since then, IBM has reclaimed its reputation as one of the most trusted vendors in tech by not locking in customers and excelling at treating them well, but it has never fully recovered to the level of power it once held.
In short, what saved IBM and gave it time to recover was the excessively high switching cost that was inherent to the products and services IBM supplied.
Twitter's problem is that it isn't an enterprise vendor like IBM, where there are contracts and massive dependencies, making it difficult to move between services. Elon Musk's policy and operational changes to Twitter have driven away many users even though replacement services like Mastodon, Truth Social, and others are nowhere near the same.