WhatsApp Chatbot
Automate conversations your way, from simple flows to full AI assistants.
Turn your WhatsApp into a smart assistant that replies to customers, guides them, and handles requests automatically. Whether you need a structured chatbot or an AI assistant that acts like a human, we build it based on your business needs.
WhatsApp is the dominant messaging channel for customers across MENA, the Gulf and Africa — and for most businesses it has quietly become the busiest support, sales and operations channel as well. The problem is that WhatsApp answered by humans does not scale. A WhatsApp chatbot, done right, handles the volume, captures every lead, and frees your team to focus on the conversations that need a human.
We build two flavours of WhatsApp chatbot. The first is a structured, button-based flow: ideal for clear use cases like booking, order status, FAQ and ticket creation. The second is an AI assistant powered by GPT-class models, trained on your knowledge base, that understands free-form questions and replies in the customer’s language and tone. Both use the official WhatsApp Business API, run on Meta-verified numbers, and integrate with your CRM, ERP or ticketing system so every conversation is captured.
A typical project takes 4-8 weeks: discovery and conversation design, Meta verification, integration with your back-end, content training, internal QA, and a soft launch with monitoring. After launch we tune the bot weekly for the first month, then monthly thereafter. Performance is measured against agreed KPIs — automation rate, CSAT, lead-to-conversion — and reported in a shared dashboard.
What you can expect
- Resolve 60-80% of customer queries automatically, 24/7
- Capture and qualify every WhatsApp lead in your CRM
- Reduce support cost per ticket by 50-70%
- Operate from an official, Meta-verified WhatsApp Business number
Capabilities
Flexible Chat Experience
Choose between a button-based chatbot with clear flows or an AI assistant that understands and replies naturally like a human.
24/7 Smart Support
Respond instantly to customers with automated replies that handle questions and requests without delays.
Automated Workflows
Handle orders, bookings, FAQs, and support requests automatically with no manual work.
System Integrations
Connect the chatbot to your CRM, ERP, or internal systems to update data in real time.
Lead Capture & Qualification
Collect customer information, qualify leads, and organize them automatically.
Human Handover & Learning
Transfer conversations to your team when needed with full context, while the system improves over time to give more accurate responses.
Frequently asked questions
Should I choose a button-based bot or an AI assistant?
Button-based bots are perfect for high-volume, well-defined flows — order tracking, appointment booking, FAQs. AI assistants shine when customers ask in their own words and the answers depend on context. Many businesses combine both: AI for natural questions, structured flows for transactions.
Is the bot using the official WhatsApp Business API?
Yes, always. We never use unofficial scrapers or modded apps — those get banned. We provision through an official Business Solution Provider, complete Meta verification, and run on a green-tick verified number.
Can it speak Arabic and other regional languages?
Yes. Our AI assistants handle Arabic (including dialect), English, French and other regional languages out of the box. For structured bots we localise every menu and response.
How does the bot connect to my systems?
Through your existing APIs. We integrate with Salesforce, HubSpot, Zoho, Odoo, SAP, Shopify, Magento, custom CRMs and any system that exposes a REST or webhook endpoint. For systems without APIs we build a connector.
What happens when the bot cannot answer?
It hands the conversation to a human agent with full context. We integrate with the AlignDesk inbox or your existing helpdesk so agents see the full chat history and respond without losing the thread.
Ready to discuss your whatsapp chatbot project?
Get a free consultation with our team — we'll scope the work and share next steps within 24 hours.
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