Close More Conversations.
Manage less chaos.
AlignDesk is the unified inbox built by ALIGNED for businesses that never miss a customer. WhatsApp, Instagram, Messenger, email, and web chat, all in one screen, all powered by AI.
It's a powerhouse of tools for your business.
Unified Omnichannel Inbox
WhatsApp, Instagram, Messenger, email, web chat & SMS, all in one collaborative inbox. Filter by channel, status, team, or priority.
AI Auto-Responses
Routine inquiries answered instantly by AI trained on your knowledge base. Customers get answers in seconds, not hours.
Smart Reply Suggestions
Copilot analyses each conversation and suggests the perfect response. Use it, improve it, or translate it, instantly.
Visual Automation Builder
Drag-and-drop workflows with triggers, conditions, AI responses, and actions. No code, no developers.
WhatsApp Broadcasts
Send personalised messages to thousands at once. Template management, segmentation, and scheduled delivery built in.
WhatsApp Product Catalog
Showcase products inside chat. Customers browse, select, and order without ever leaving WhatsApp.
Rich Customer Profiles
Name, phone, email, tags, attributes, and full history across every channel, visible in every conversation.
Two-Way CRM Sync
Sync seamlessly with HubSpot, Salesforce, Zoho, Odoo, and any CRM with a REST API. Customer data flows automatically.
Real-Time Analytics
Conversation volume, AI vs. human resolution, response times, agent performance, and CSAT, updated live.
Sentiment Detection
AI flags frustrated customers in real-time and escalates to a senior agent before it becomes a complaint.
Click-to-WhatsApp Ads
Connect Facebook & Instagram ads directly to AlignDesk. Ad clicks go straight into a WhatsApp chat your bot handles.
Done-For-You Setup
Facebook verification, Meta-verified WhatsApp number, API setup, integration, and team training, all by us.
Every customer, known.
Every product, in chat.
Rich customer profiles with full history. Plus, share your product catalog right inside WhatsApp, customers browse and order without leaving the chat.
Contact Profile
Details
Tags
Conversation History
27 conversations · 4 channels
Last active: 8 minutes ago
CSAT Score: ⭐ 4.7 average
See everything, instantly.
Conversation volume, AI vs. human resolution, agent performance, channel breakdown, and CSAT, all updated live.
Conversation Volume
By Channel
- WhatsApp 38%
- Instagram 20%
- Web Chat 15%
- Email 12%
- Messenger 15%
An F&B brand, selling on
WhatsApp.
A leading F&B brand partnered with ALIGNED to transform their entire customer experience. They now sell directly through WhatsApp, handle support from one dashboard, and have full visibility on every conversation.
- 65%Faster Response Time
- 80%CS Load Reduction
- 40%Increase in Sales
- 100%Conversation Visibility
brand.com/categories/menu
We Set It All Up
For You.
From Facebook verification to WhatsApp API to full deployment, our team handles every step so your team focuses on what matters: customers.
- 01
Connect your channels
We verify your Facebook Business and Meta WhatsApp number, green badge included.
- 02
AlignDesk handles the rest
API setup, AI auto-responses, team routing, CRM sync, and any other automations.
- 03
Do more than just inbox
Broadcasts, catalogs, analytics, sentiment detection, and full team training.
Trusted by businesses across F&B, retail, healthcare, logistics & more.
Over 1M conversations handled by AlignDesk since launch.
Ready to transform your
customer conversations?
Book a free 30-minute demo. No commitments. No sales pitch. Just a clear roadmap.